Return & Refund Policy
Eligibility
Items must be unused, sealed, and in original packaging. Proof of purchase is required.
14-Day Window
Returns must be requested within 14 days of delivery to ensure freshness and quality.
Damaged Orders
Contact us within 48 hours with photos. We'll arrange a free replacement or full refund.
Non-Returnable
Opened oils, unsealed items, gift cards, and final-sale products cannot be returned.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days.
Exchanges
Eligible items can be exchanged for another size or scent within the 14-day window.
Shipping
Return shipping is the customer's responsibility unless the item is damaged or incorrect.
Cancellations
Free cancellation within 12 hours of placing your order, before it has been dispatched.
Need help with your order?
Our team is here to make every return effortless.